Online Product Support

  Home   Support   Products   Contact
   
    

Supported Products

A list of questions most frequently asked about the EASE Reprogrammer follows. If the problem you are having is not on the list, Email Tech Support. Select the topic you are interested in below.


EASE Universal Reprogrammer FAQ Topics
Chrysler Specific Questions

   All Chrysler Specific FAQ's
   Installation Related
   Subscription Related
   Miscellaneous

Ford Specific Questions


   All Ford Specific FAQ's
   Installation Related
   Subscription Related
   Miscellaneous

GM Specific Questions


   All GM Specific FAQ's
   Installation Related
   Subscription Related
   Miscellaneous


Universal Reprogrammer - Chrysler Specific Questions
Installation Related Questions

I downloaded and installed the latest DCX Update Manager, and now I can not reprogram Chrysler Controllers. I am getting Error: PassThruOpen. What can I do?

You will need to install the latest Reprogramming Workbench update available by clicking here. (This Link Opens a New Window) After you have that installed there are directions on how to set it up for the DCX2534 Update Manager, which you can get by clicking here.

Subscription Related Questions


How do I get data?

Purchase a subscription from Chrysler and download the necessary files. For More Information Click Here. (This Link Opens a New Window)

Miscellaneous Questions


I get an error message that says there is already an instance of the SPA software running. How can I get rid of this?

Enter the Reprogramming Workbench and click on the Chrysler Module. Then once you get to the Chrysler Service Programming Assistant screen click on File, then DCX2534 Options. When the Chrysler Module Programming Applications Options screen appears click on Restore Defaults.

Back to Top


Universal Reprogrammer - Ford Specific Questions
Installation Related Questions

I downloaded and installed the latest version of the Ford Module Programming, and now I can not reprogram Ford Controllers. What can I do?

EASE has posted an update for the Reprogramming WorkBench Software that will resolve this issue. You can download the free update if you Click Here. (This Link Opens a New Window) Please take note of the estimated download times. It is recommended that you have a high speed Internet connection.

You can also acquire the free software update by calling EASE Diagnostics at
570-587-7080 and ask for the Reprogramming WorkBench Update Version 1.3.0.12.
There is a $25.00 shipping and handling fee.

When I click the launch button in the Ford SPA, it says that there is already an instance of the SPA software running. How can I get rid of this?

Enter the Reprogramming Workbench and click on the Ford Module. Then once you get to the Ford Service Programming Assistant screen click on File, then FMP Options. When the Ford Module Programming Applications Options screen appears click on Restore Defaults.

Subscription Related Questions


How do I get data?

Purchase a subscription from Ford and download the necessary files. For More Information Click Here. (This Link Opens a New Window)

Miscellaneous Questions


I am unable to modify the VIN number on a Ford. What do I need to do?

You need to contact Ford directly. This is a function of their software that we have no control over.

Back to Top


Universal Reprogrammer - GM Specific Questions
Installation Related Questions

What versions of Windows can I install TIS 2000 on?

Currently TIS 2000 only works with the following versions of Windows:

  • Windows 2000 Pro
  • Windows XP Home - Service Pack 1 & 2
  • Windows XP Pro - Service Pack 1 & 2
NOTE: It will NOT work with Windows XP Media Edition.

Does TIS 2000 work with Internet Explorer 7?

TIS 2000 currently does NOT work with the latest Internet Explorer 7 BETA.

I installed the latest version of TIS 2000, and now I can not reprogram GM Controllers. What can I do?

EASE has posted an update for the Reprogramming WorkBench Software that will resolve this issue. You can download the free update if you Click Here. (This Link Opens a New Window) Please take note of the estimated download times. It is recommended that you have a high speed Internet connection.

You can also acquire the free software update by calling EASE Diagnostics at
570-587-7080 and ask for the Reprogramming WorkBench Update Version 1.3.0.12.
There is a $25.00 shipping and handling fee.

I installed the Reprogramming Workbench and TIS 2000, is there anything else I need to do to reprogram GM controllers with my new UVI-J2534-1 device?

Yes after installing TIS 2000 application, make sure that the TIS 2000 data update is installed. Also make sure you install the J2534 driver and configure the Pass Thru for the Virtual COM Port.

I installed TIS 2000 v5.4, and now I can not reprogram GM Controllers with the SPS Pass Thru Driver. What can I do?

You must first set up the Virtual COM Port in order to do this. For instructions on how to do this check the help manual that came with your software.

How can I manually uninstall TIS 2000, if I can not uninstall or reinstall the TIS 2000 software?

- Delete C:\Program Files\cosids
- Delete HKEY_LOCAL_MACHINE>Software>GM from the registry.
- Reboot and then try to install TIS again.
- If they receive a message, "TIS2000 settings have been found, would you like to use them?" Click No.

Subscription Related Questions


How do I get data?

Please go to the following site to purchase a subscription to TIS2WEB.

ACDelco TechConnect


I filled out the information form on the TIS site for enrolling into TIS2WEB and I still have not received my login information. What should I do to get this information?

  • Call the following number for TIS2WEB support- 1-888-212-8959 and choose Option 1

  • Miscellaneous Reflash Questions


    What does this Error Code in TIS 2000 mean?

    While in the GM section of the Reprogramming Workbench, click on How To and then Solve GM TIS 2000 Errors. Enter the error code you are receiving and the information regarding that error message is displayed below it.

    I am getting E37 codes while trying to reflash a controller. What is wrong?

    TIS 2000 Application and Data Versions newer than January 2004 do not support Windows 98 or older versions of Microsoft Windows. Also TIS 2000 requires at least 128MB of RAM Memory running on your PC.

    I get an error message that, "The EASE Driver is not installed." How can i fix this?

    Uninstall and reinstall the EASE J2534 device drivers under I/O Management.

    I replaced a Body Control Module and there is no reprogramming available for it, what can I do?

    On some GM Control Modules there is a setup procedure that is required. There may be no Reprogramming for this type of Control Module. The BCM needs to be setup not reflashed. Once the BCM is setup correctly the SDMID and VTD programming can be performed with TIS 2000 and your EASE Universal Reprogrammer.

    I am getting errors before sending the flash files to the controller. What can I do about this issue?

    In some reflash instances you will need to perform additional procedures to allow the reflash to be completed. Please follow the TSB's closely to see if any additional steps need to be taken to perform the reflash.

    Example:
    There is an incompatibility with the PCM and the Passkey module that causes these errors in 1999-2000 U & X vans. To bypass the error and allow reprogramming, the technician must disable the Passkey 3 module.

    * This can be done by pulling a 10 amp fuse labeled 'PASS KEY' in the passenger compartment fuse center at the right (passenger) side of the dashboard.
    * Once the 'Passkey 3' module is disabled, the technician will be able to program the 1999 U or X van.
    * The fuse should be reinstalled after programming is complete.

    I cannot reprogram GM controllers off-board with TIS 2 Web. What should I do?

  • Open the GM SPA
  • Click the File Menu
  • Click the TIS 2000 entry
  • Delete the text in the "TIS 2000 Executable" box
  • Type or COPY/PASTE the following into the location of the TIS 2000 Executable box, do not include the " marks
     " C:\Program Files\Internet Explorer\IEXPLORE.EXE https://www.acdelcotds.com/acdelco/action/login "
  • Click the "OK" button
  • Proceed using the SPA as normal

  • I am trying to reprogram using TIS2WEB and Windows Vista but the SPS screen will not launch when the "Start SPS" button is clicked. What should I do?

    Click the following link:

  • http://www.dll-files.com/dllindex/dll-files.shtml?msvcp50
  • Click the "Click here to go to the download of msvcp50.dll" link
  • Click the "Download msvcp50.dll" link
  • Save the file to a location on your computer. We suggest "My Desktop"
  • Extract the "msvcp50.dll" file to "C:\windows\system32"
  • The SPS portion of TIS2WEB should now launch
  • Back to Top