Online Product Support

  Home   Support   Products   Contact
   
    

Supported Products

Welcome to the EASE Diagnostics On-line Support Center

If you have questions about the use of your EASE Diagnostic Product:

questions
  • Check the product's User's Manual and documentation you received with your product
  • Check the Software's On-Line Help
  • Watch the Product Training Videos
  • Check the EASE website (pick your product on the left)

If you cannot find the answer in these places:

  • Send EASE Tech Support  your questions and comments
  • Call EASE Technical support line at 570-587-7082.  This support line is answered Monday through Friday from 9:00am to 5:30pm EST.  At other times, please leave a message and the call will be returned.

Please note:

  • Our technical support team is more than glad to help you with any problems you may be having with the EASE Products you are using.  However they can not provide any information on the actual repair of a vehicle.
  • Warning: Windows 10 is not support by most OEM vehicle manufactures for reprogramming. Please check before you upgrade to Windows 10!

  • J2534 Programming Customers - Our technical support team will help you with any problems you may have with the EASE Universal Reprogrammer unit or Reprogrammer Assistant Software; however they can not help you obtain OEM data subscriptions or with the actual programming process.   If you require support for this, you will be charged a support fee of at least $80 per flash. 
  • If the support on your EASE product has expired, you will be charged per incident for technical support.  Most EASE products include 1 year of technical support.
  • Some of our older products are considered end of life and are no longer supported. +more info

New PC Scan Tool Customers - we recommend that you watch the following videos:

scan tool package

IMPORTANT- If you purchased both the EASE J2534 Reprogrammer and the EASE PC Scan Toolinstall the EASE Reprogramming Assistant Software and set up your reprogrammer BEFORE you install the EASE Scan Tool Software.   After installing the EASE Scan Tool Software, check out the How to Select the EASE Universal Reprogrammer II in the EASE PC Scan Tool Video.

New J2534 Programming Customers - we recommend that you watch the following videos:

j2534 package

IMPORTANT- If you purchased both the EASE J2534 Reprogrammer and the EASE PC Scan Toolinstall the EASE Reprogramming Assistant Software and set up your reprogrammer BEFORE you install the Scan Tool Software.

After installing the EASE Scan Tool Software, check out the How to Select the EASE Universal Reprogrammer II in the EASE PC Scan Tool Video.